Critical issues don’t wait for business hours, and no team wants unnecessary downtime. That’s why we make it easy to secure a support option that’s as timely as you need it to be.
GitHub Premium Support goes beyond our standard offering to bring you 24/7, personalized help by phone or email. And SLAs make sure you’ll hear back within 30 minutes for urgent issues and four hours for high-severity issues—for extra peace of mind. All day. Every day.
Everything in standard Enterprise Support, plus:
- 24/7 phone and web support
- Priority ticket handling
- Access to Premium Content
- Regularly scheduled health checks
Premium Plus Support
Everything in Premium Support, plus:
- Named Technical Support Account Manager
- Account reviews including proactive guidance based on health checks and ticket analysis
- Monthly administration hours
- Virtual training class to get your team up to speed on Git and GitHub best practices