Critical issues don’t wait for business hours, and no team wants unnecessary downtime. That’s why we make it easy to secure a support option that’s as timely as you need it to be.

GitHub Premium Support goes beyond our standard offering to bring you 24/7, personalized help by phone or email. And SLAs make sure you’ll hear back within 30 minutes for urgent issues and four hours for high-severity issues—for extra peace of mind. All day. Every day.

Premium Perks

Premium Support

Everything in standard Enterprise Support, plus:

  • 24/7 phone and web support
  • Priority ticket handling
  • Access to Premium Content
  • Regularly scheduled health checks

Premium Plus Support

Everything in Premium Support, plus:

  • Named Technical Support Account Manager
  • Account reviews including proactive guidance based on health checks and ticket analysis
  • Monthly administration hours
  • Virtual training class to get your team up to speed on Git and GitHub best practices